This document sets out important information about the financial advice service provided by Amazon Finance Limited. It is important that you read it carefully to ensure you understand it. Please contact your Amazon Finance adviser if you have any queries. They will be most happy to help.
Amazon Finance Limited (FSP 766012) holds a licence issued by the Financial Markets Authority to provide financial advice.
Amazon Finance can provide advice about mortgages and life & health insurance. Our financial advisers provide financial advice in relation to these financial advice products.
We only provide financial advice about product from certain providers:
ANZ, Apricity, ASAP Finance, ASB, Avanti Finance, Bank of China, Basecorp Finance, Bluestone Mortgages, BNZ, Clevermoney, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty Finance, Lock Finance, NZCU, Peppermoney, Plus Finance, Prospa, Resimac, SBS Bank, Simplify, Southern Cross Partners, Zip, The Cooperative Bank and Westpac.
AIA, Asteron Life and Partners Life
Partners Life and AIA
NZ Funds
Amazon Finance does not charge fees, expenses or any other amount for the financial advice provided to clients unless these are agreed in advance with the client such as, for example, in the particular circumstances set out below.
Amazon Finance may charge a fee for the financial advice provided to a client where a client repays or refinances a mortgage or cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.
Amazon Finance and our financial advisers receive commissions from the providers on whose products we give financial advice (the lenders and insurers). If you decide to take out a mortgage or insurance, the provider will pay a commission to your financial adviser. The amount of commission is based on the amount of the mortgage and/or the insurance premium.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise your interests above their own, we operate a comprehensive and robust framework of policies and procedures and follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances. Our financial advisers undergo an annual compliance review and receive training about Amazon Finance’s policies and procedures including managing conflicts of interest. We maintain and monitor registers of conflicts of interests, and the gifts and incentives if we receive.
Our clients are at the heart of all that we do. Even with the best of intentions, it is possible that complaints may arise. We take all complaints seriously and are committed to ensuring that they are handled and resolved in a professional, fair manner and as quickly as possible. If you are unhappy with our financial advice services, you may make a complaint by contacting us at:
We will deal with your complaint using our internal complaints handling process. Accordingly,
We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint (or any additional time you have given us thereafter, at our request), or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman (“IFSO”) an approved dispute resolution scheme who provide a free, independent dispute resolution service that may help investigate or resolve your complaint.
You can contact The Insurance & Financial Services Ombudsman Scheme (“IFSO”) at:
Amazon Finance, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
You can contact us by phone or email at:
Amazon Finance Limited
P.O. Box 86002, Mangere East Post, Auckland 2158
Phone: 0800 30 50 50
Email: info@amazonfinance.co.nz
Website: amazonfinance.co.nz
